ebayアカウント・サスペンド時のメール

パートナーのYです。
アカウントがサスペンドになるとseller,buyer双方にどのようなメールが来るかまとめます。

<売り手宛メール>

Your eBay account has been suspended

Hello XXXX,
After reviewing your eBay account, we’ve noted several concerns with your recent activity. As a result, we’ve taken the following action on your account:
– Your eBay account has been suspended.
– Item listings have been removed. A list of removed items is available further down in this email.

We’ve taken this precaution to protect our members while we make sure that the activity doesn’t cause harm — however unintentionally — to the eBay community.

While suspended, you won’t be able to use eBay. Registering a new account may hinder any option to appeal your account. If you would like to appeal this action, we need to verify your account information and your eBay activity directly with you.

Any outstanding fees owed for selling activity will post to your account as due. Any amounts that you haven’t previously disputed will be charged to the billing method currently on file.

If you have questions about this message, please click Help at the top of most eBay pages.

Here are the listings we removed:
(この下に、具体的な ItemID – Item Description が示されます)

We appreciate your understanding.
Thanks,

eBay

 

セラーとして活動しているとあまり見る機会はないと思いますが、買い手側には下記のようなメールが行っています。

<買い手宛メール>

Hello XXXX,
We’re writing to let you know that we’ve removed an item you recently won due to concerns with the seller’s account:
(この下に、具体的な ItemID – Item Description が示されます)

商標権侵害など、アカウントのサスペンドにつながる出品には、警告が来て猶予期間があります。こまめに対応して、サスペンドになる状況は避けたいものです。