{"id":1670,"date":"2020-09-08T10:45:01","date_gmt":"2020-09-08T01:45:01","guid":{"rendered":"http:\/\/www.white-box.biz\/?p=1670"},"modified":"2020-09-08T10:45:01","modified_gmt":"2020-09-08T01:45:01","slug":"case%e3%81%ae%e5%88%a4%e5%ae%9a%e3%81%ab%e3%82%a2%e3%83%94%e3%83%bc%e3%83%ab%e3%81%97%e3%81%a6%e3%81%bf%e3%81%be%e3%81%97%e3%81%9f","status":"publish","type":"post","link":"https:\/\/www.white-box.biz\/?p=1670","title":{"rendered":"Case\u306e\u5224\u5b9a\u306b\u30a2\u30d4\u30fc\u30eb\u3057\u3066\u307f\u307e\u3057\u305f"},"content":{"rendered":"

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\n\u3068\u3053\u308d\u304c\u3001\u30d0\u30a4\u30e4\u30fc\u306f\u6b8b\u308a3\u4ef6\u306b\u3064\u3044\u3066\u3001\u300c\u30bb\u30e9\u30fc\u7406\u7531\u300d\u3068\u3057\u3066Return Request\u3092\u5165\u308c\u3066\u304d\u307e\u3057\u305f\u3002\u7269\u306f\u53d7\u3051\u53d6\u3063\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u300c\u305d\u306e\u8fd4\u91d1\u306f\u3059\u308b\u304c\u3001\u6700\u521d\u306e\u3082\u306e\u3068\u540c\u69d8\u3001\u521d\u671f\u9001\u6599\u306f\u8fd4\u305b\u306a\u3044\u300d\u3068\u306e\u8aac\u660e\u3092\u3064\u3051\u3066\u3001\uff13\u4ef6\u305d\u308c\u305e\u308c\u3001Partial Refund \u306e\u63d0\u6848\u3092\u3057\u307e\u3057\u305f\u3002
\n\u3057\u304b\u3057\u3001\u305d\u306e\u5f8c1\u304b\u6708\u4ee5\u4e0a\u305f\u3063\u3066\u3082\u53d7\u8afe\u307e\u305f\u306f\u62d2\u7d76\u306e\u8fd4\u4fe1\u304c\u306a\u3044\u307e\u307e\u3001\u306a\u305c\u304bCase\u3068\u3057\u3066\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3055\u308c\u3001\u76f4\u3050\u306b\u3001\u30d0\u30a4\u30e4\u30fc\u5074\u306b\u6709\u5229\u306a\u5224\u5b9a\u306b\u3066\u3001\u521d\u671f\u9001\u6599\u3092\u542b\u3080\u5168\u984d\u8fd4\u91d1\u3068\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3057\u305f\u3002\u3053\u306e\u7d50\u679c\u30013\u4ef6\u306e\u201dCases closed without seller resolution\u201d\u304c\u8ffd\u52a0\u3055\u308c\u3001Seller Level\u304c\u4e00\u6c17\u306bBelow Standard\u306b\u843d\u3061\u308b\u72b6\u6cc1\u306b\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3057\u305f\u3002<\/p>\n

\u305d\u3053\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6587\u7ae0\u3067\u3001\u3053\u306e\u5224\u5b9a\u306b\u5bfe\u3057\u3066\u3001\u30a2\u30d4\u30fc\u30eb\u3092\u3057\u307e\u3057\u305f\u3002<\/p>\n

Our store was recently evaluated as “Below Standard”, because of the following 3 Returns that were escalated as Cases and judged in favor of the buyer.
\nThe reason for these 3 returns was “Doesn’t work or defective”. However, we have an evidence that the buyer told a lie as the reason of return request .<\/p>\n

Buyer: xxxxxxxxxx
\nItemID: 9999999999 (the same for all 4 returns)
\nReturn ID: 8888888888\u00a0 \u00a07777777777\u00a0 \u00a066666666666<\/p>\n

Please look at another Return ID: 5555555555, which is from the same Buyer, the same ItemID. However, the reason for this was “Doesn’t fit”.
\nActually the buyer combined all 4 pieces into 1 package and returned paying for the return shipping fee. Upon receiving the item, we refunded excluding the original shipping fee for this Return. After that, the buyer entered the above 3 return requests, intentionally changing the reason of return. We therefore, proposed partial refund for the 3 returns with the previous amount, but the proposals were ignored, not rejected over a month, then the cases were opened.<\/p>\n

We do not believe the decisions were correct and we at least would like the defects of ours (Cases closed without seller resolution) to be removed for these 3 cases.
\nThank you for re-examination of 3 cases.<\/p><\/blockquote>\n

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I’ve had a chance to go over your message and given the information provided with the previous consultant I can see the reason why you aren’t able to respond. I have reviewed this case and I can see that you have offered a resolution to your buyer so I commend you on that. I can see that you have no issues resolving problems for your customers. From looking at your account, I can clearly see you are an excellent seller and have maintained an excellent track record.. As a resolved, I’m please to let you know that I have manually removed this defect from your account . \uff08\u539f\u6587\u306e\u307e\u307e\uff09<\/p><\/blockquote>\n

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